Refund policy

Return Policy

We are committed to ensuring your satisfaction with our products. If you need to return an item, please review our return policy below:

General Return Policy

  • Return Window: You have 30 days from the date of receipt to request a return.
  • Condition of Return: Items must be returned in the same condition you received them, with all original accessories, packaging, manuals, and proof of purchase.

Return Address

All returns should be sent to:
An adviser will provide an address.

Important: Items sent back without prior approval will not be accepted.

Defective or Damaged Items

  • If your item arrives defective, damaged, or incorrect, you are eligible for a full refund, including return postage. Please inspect your order upon delivery and report any issues immediately by contacting us at info@inviost.co.uk.

Non-Defective or "Change of Mind" Returns

  • If you are returning an item for reasons other than defects or damages (e.g., you changed your mind or ordered the wrong item), the cost of return postage will be deducted from your refund.
  • Items must be in their original, unused condition, with all components and packaging intact.

Refund Process

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 10 business days and issued to your original payment method.
  3. If you have not received your refund within 15 business days, please contact us at info@inviost.co.uk.

Exceptions / Non-Returnable Items

We cannot accept returns for the following:

  • Items missing original accessories or packaging (e.g., cables, user manuals).
  • Items showing signs of wear, misuse, or tampering.
  • Items labeled as "final sale" or "non-returnable."

Please contact us if you are unsure whether your item qualifies for a return.

Exchanges

If you would like a replacement item, the quickest method is to return the original item (as per our return process) and place a new order for your desired product.

We value your satisfaction and strive to provide excellent service. If you have any questions or concerns, please contact us at info@inviost.co.uk.